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Delivery Times
 
 

*Unfortunately we cannot guarantee express delivery on sale items. All sale items will be despatched through our standard delivery service (3-4 days) and we will endeavour to get these to you as soon as possible.

Unfortunately we are unable to specify an exact delivery time. As a useful guide however, all UK orders are sent using Parcelforce or Royal Mail services and 95% of these delivered before 1.00pm. Parcelforce may also continue to deliver up until 6.00pm.

We aim to have all orders despatched within 24 hours of payment being received (excl weekends and public holidays).
Orders selected on a Standard UK Delivery take between 3 – 4 working days. 
Orders that qualify for Free UK Delivery (i.e. over £75.00) will also take between 2 – 3 working days 
Orders selected by Express UK Delivery take 1 – 2 working days. These orders will only be dispatched same day if they are placed before 1.00pm for a next day delivery. If you're in a hurry, it’s best to call one of our advisors on 0845 260 0044 to ensure a next day delivery of an order.

*Occasionally we may split large orders as some products may be taken from stores. All products should reach you on the same day and apologise for any inconvenience.

*Unfortunately we cannot guarantee express delivery on sale items. All sale items will be despatched through our standard delivery service (3-4 days) and we will endeavour to get these to you as soon as possible.

 
     
Delivery Charges
 
 

* Standard UK mainland Delivery - £3.85
* Free UK Mainland Delivery on all orders over £75.00
* Express Delivery - £7.00
* Delivery within EU (up to 2kgs) - £14.50
* International Delivery (all countries outside of EU and EU orders with weight greater than 2kg) will be quoted dependant on weight and size of parcel.

 
     
Undelivered Orders
 
  Firstly, check that a “while you were out” card hasn’t been slipped under your door. This card will have further details on how to get your order. Also check with other people in your house/office/work place. Often someone has signed for it and forgotten to tell you! If it’s still not there, please contact us on 0845 260 0044 with your order reference and details. All orders have tracking numbers so we can trace where it is.

If your parcel is returned to us, we will get in touch with you straight away. If you supplied us with the complete and correct delivery address, we will resend the parcel free of charge via the standard delivery method only. We are happy to arrange the resending of your parcel by an express postal service, but please be aware that the additional costs are to be covered by the customer. If the Delivery Address details you provided are incorrect or incomplete in any way, we may have to bill you for an additional delivery charge. Nomad Travel does not take responsibility for parcels that are incorrectly or insufficiently addressed, but we will do whatever we can to recover the parcel on your behalf. 
 
     
Signing for your Delivery
  All of our orders are tracked and need your signature for proof of delivery. It protects you from the parcel going “missing”.

If you are unable to accept your delivery, your address will be “carded” with details on how and where you can collect your order. This is usually at your local Post Office or Royal Mail Depot. No card left? Contact us 0845 260 0044 and we will happily assist in tracking it down.

 
     
Damaged Items  
 

We take the upmost care to ensure that you order arrives in perfect condition but sometimes courier companies are not so careful. So if your order arrives damaged, please contact our customer service dept on 0845 260 0044 for further instructions. Please do not discard any of the merchandise or packaging materials, as we may need these items for further investigation. You must notify us immediately if this occurs.

 
     
 Incorrect Items  
  All orders are checked prior to dispatch to ensure the items ordered are the items dispatched, however if you receive an incorrect or damaged item please contact us on 0845 260 0044 quoting the item received, the item ordered and your order reference number. If an item is missing from your order please check your enclosed invoice to ensure that it has been ordered and paid. If so please contact us as soon as possible with your order number and details of the missing item.  
     
 International Deliveries  
  Unfortunately for security reasons, we cannot despatch orders outside the UK (international) to an address other than the Card Holder's resgistered address. No deliveries will be made to PO BOX addresses. A signature will always be required upon receipt from our courier FEDEX.