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Leaders in Travel Health & Equipment Since 1990

Need Help? Call us on 0845 260 0044

 

Returns & Exchanges

 
 

Damaged Items
If your order arrives damaged, please contact our customer service dept on 0845 260 0044 for further instructions. Please do not discard any of the merchandise or packaging materials, as we may need these items for further investigation. You must however notify us of your problem immediately.

 
     
 

Faulty Items
If a product you’ve purchased from us Online is defective in any way, please contact us on 0845 260 0044 so we can arrange to have the product returned and inspected. We will then take the appropriate action (i.e repair, replace or refund). The action will be dependent on the outcome of inspection. Please note that store purchased products need to returned to that store location.

 
     
 

Size Exchanges
We understand that sometimes different brands don’t fit correctly to their stated label size. No problem, send the item back to us at the Returns Address found on your delivery note. Just include your details (or a copy of your original delivery note) with size details and we will send the exchanged size back to you at NO EXTRA cost.

 
     
 

Item not as Expected
If you’re unhappy with your purchase (other than where the product is damaged or defective), you must contact us on 0845 260 0044 within 28 days*** of receiving your goods. Send it back to us and we will refund the product in full. No Quibbles! We only have the conditions that:
1. All tags and packaging must be attached and undamaged.
2. The item must be in perfect condition, exactly how you received it
However the cost of return postage is at your expense and any refund amount will exclude delivery charges (i.e. we won’t refund the original delivery charges you paid).