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Returns & Exchanges

 

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Terms & Conditions >

 

Our Services

  • Same day travel vaccination service for last minute travellers
  • Specialist travel health medical staff at each travel clinic provide up to date travel health advice on your destinations and medical conditions
  • Specialists in complex patients including pregnant women, children, people with existing conditions including diabetes and HIV/AIDS, as well as the elderly
  • Yellow fever registered centre
  • Rabies, Tickborne & Japanese Encephalitis vaccinations available
  • All travel vaccines are held in stock at each travel clinic including junior doses and ready when you need them
  • Antimalarial consultation and supply
  • Comprehensive range of travel medical kits
  • Plus travel equipment, travel clothing and travel pharmacy on site

See our full list of vaccination prices >

Damaged Items

If your order arrives damaged, please contact our customer service dept on 0845 260 0044 for further instructions. Please do not discard any of the merchandise or packaging materials, as we may need these items for further investigation. You must notify us of your problem immediately.


Faulty Items

If a product you’ve purchased from us Online is defective in any way, please contact us on 0845 260 0044 so we can arrange to have the product returned and inspected. We will then take the appropriate action (i.e repair, replace or refund). The action will be dependent on the outcome of inspection. Please note that store purchased products need to be returned to the same store location.


Size Exchanges

We understand that sometimes different brands don’t fit correctly to their stated label size. No problem, send the item back to us at the Returns Address found on your delivery note. Just include your details (or a copy of your original delivery note) with size details and we will send the exchanged size back to you at NO EXTRA cost.

 

Item not as Expected

If you’re unhappy with your purchase (other than where the product is damaged or defective), you must contact us on 0845 260 0044 within 28 days of receiving your goods. Send it back to us and we will refund the product in full. No Quibbles! We only have the conditions that:

1. All tags and packaging must be attached and undamaged. 

2. The item must be in perfect condition; exactly how you received it

However, the cost of return postage is at your expense and any refund amount will exclude delivery charges (i.e. we won’t refund the original delivery charges you paid).

 

Christmas Returns

Goods purchased after the 15th of November 2014 can be returned or exchanged up until the 31st of January 2015. Goods must be returned in an unused salable condition with original packaging and must be accompanied by a valid receipt.

Sale items may be exchanged within 14 days. Refunds on sale goods are not available, unless the goods are faulty. A repair may be offered. Any goods purchased from the pharmacy or clinic are non-returnable.