There is a box on the Basket page labelled ‘Discount Code’. Enter your code in here (e.g. ABC1234) and click ‘Apply Code’. Please note that discount codes do not work in conjunction with other offers like bundles or sales/reduced items, and discount codes do not apply to Pharmacy items including malaria tablets and medical kits.
We have fantastic relationships with many different companies who offer discounts with us a thank you for booking with them. The discount code is usually included in your confirmation pack. Check these again just in case you missed it or contact your tour company directly who will be able to provide it again.
Adding Items to Basket
Like many websites, Nomad uses “cookies”. Think of these as little ID cards that help you make your internet purchase with a minimum of fuss. Cookies can remember little things like your name when you log-in to your account and most importantly they remember what items you have added to your Basket as you browse the store. For this reason you need to have cookies turned on when using our website to make purchases.
Checking if Your Item is in Stock
Everything available on our website is mostly in stock although sometimes we may have a slight hiccup and cause a tiny delay. In these circumstances, we will contact you within 24 hours and notify you of any delays, offering similar/alternatives products or an updated delivery time. Need something really quickly? Contact our customer service team on firstname.lastname@example.org and we can tell you if it’s readily available.
Contacting Customer Service
You can speak to us on 020 8888 1405 at the following times:
Monday to Friday – 9.00am to 5.30pm
Outside of these hours, you can submit a support request via email to email@example.com
We accept the following credit cards: Visa, MasterCard, American Express, Visa Electron, Maestro, Switch and Solo (UK only). You can also pay via PayPal. Payments are taken through a third party payment gateway, which is very secure and means you don’t need to share any of your card details with us directly.
Forgotten Login Details or Password
Click on the My Account page and select the Recover It option. On this page, it will ask you to enter your email address used for originally signing in. It will then ask you to enter your postcode. This needs to be entered exactly as you first signed up too as it is case sensitive (e.g. EN3 4LE or en34le or En3 4Le). You will then be sent an email with a reset password. We recommend that you sign back into your account with this and change it again to your choice.
Checking Your Order Was Placed
If an order was fully completed on our website you would have been taken to an Order Confirmation page and given an order number. You would also have received an email summary of the order confirming payment. At any time you can login to your Nomad account using your registered email address and password and click on ‘Orders’ to view all current and previous orders.
I have changed my mind and I need to add, change or cancel my order. What do I do?
If you have made a mistake with your order you’ll need to call or email us as soon as possible. We’ll do everything we can to fix the problem, but please understand that we try to be efficient as possible so your order may have already left the warehouse. If this is the case, your purchase can be returned or exchanged as per our returns policy.